(Easy Access Escapes – Accessible Travel Support Service)

1. Who We Are

Easy Access Escapes is a travel support and advisory service specialising in helping individuals with disabilities plan accessible holidays.

We are not a travel agent and do not sell holidays, flights, or accommodation directly. We provide guidance, support, and assistance in organising travel arrangements on behalf of our clients.

2. What Information We Collect

We may collect and process the following personal information:

• Full name
• Contact details (phone number, email address)
• Address (for transport arrangements)
• Travel preferences and requirements
• Accessibility needs (e.g. mobility issues, wheelchair access, medical needs)
• Proof of eligibility (such as Blue Badge, PIP letter, or Access Card where required)

3. How We Use Your Information

We use your information to:

• Provide our door-to-door travel support service
• Arrange assistance such as transport, airport support, and hotel accessibility
• Communicate with third-party providers (e.g. taxi companies, hotels, airports) on your behalf
• Ensure your specific accessibility needs are clearly communicated
• Improve our services

4. Sharing Your Information

We may share relevant information with:

• Transport providers (e.g. taxis, airport assistance services)
• Accommodation providers (hotels)
• Airlines or travel-related services

We only share the information necessary to help meet your requirements.

⚠️ Important:
We do not control these third-party providers and are not responsible for how they use your data once shared.

5. Our Role & Responsibility

Easy Access Escapes:

• Does not make payments on behalf of clients
• Does not act as a travel agent
• Does not sell or package holidays

We act only as a support and coordination service.

Clients are responsible for confirming and paying for all bookings directly.

6. Data Security

We take reasonable steps to protect your personal information, including:

• Secure storage of client details
• Limiting access to authorised individuals only

However, no system is 100% secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Data

We retain your personal data only as long as necessary to:

• Provide our services
• Meet legal or regulatory requirements

After this, your data will be securely deleted.

8. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to how your data is used

To exercise these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Easy Access Escapes
Email: hello@easyaccessescapes.com

Phone: 01255 781300

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.