Easy Access Escapes – Accessible Travel Support Service

1. About Us

Easy Access Escapes provides a travel support and advisory service for individuals requiring accessible holidays.

We specialise in assisting clients with additional needs, including those with mobility issues, disabilities, or requiring extra support when travelling.

⚠️ Important:
We are not a travel agent, tour operator, or holiday provider.
We do not sell, supply, or package holidays.

2. Our Services

We offer support services including:

• Guidance on accessible holiday options
• Assistance with planning travel arrangements
• Contacting third-party providers on your behalf (e.g. hotels, transport, airport assistance)
• Coordinating door-to-door support where requested

Service Packages:

Standard Support – £49

• Assistance with planning your trip
• Contacting relevant services for accessibility needs
• Guidance on transport and accommodation

VIP Support – £95

• Full coordination service
• Contacting and arranging services on your behalf
• Liaising with providers to ensure accessibility requirements are communicated
• End-to-end support guidance for outbound and return journeys

3. No Booking or Payment Responsibility

Easy Access Escapes:

• Does not make bookings in our own name
• Does not take payment for flights, hotels, or transport
• Does not act as an intermediary for payments

All bookings and payments are made directly by the client with the relevant third-party providers.

4. Third-Party Services

We may assist in contacting:

• Airlines
• Hotels
• Taxi or transfer services
• Airport assistance providers

⚠️ However:

• We do not control these providers
• We do not guarantee their services
• We are not responsible for their performance, errors, or failures

Any agreement made is between you and the provider directly.

5. Disclaimer of Liability

By using our services, you agree that:

• Easy Access Escapes is not liable for any loss, injury, delay, cancellation, or inconvenience caused by third-party providers
• We are not responsible for incorrect information provided by third parties
• We are not responsible for accessibility features not meeting expectations

We will always use reasonable care and effort to communicate your requirements clearly.

6. Client Responsibility

Clients are responsible for:

• Checking all booking details before confirming
• Ensuring all travel documents are valid
• Confirming accessibility arrangements directly with providers where necessary
• Making all payments directly to providers

7. Accessibility Information

We aim to ensure that all accessibility requirements are clearly communicated.

However:

• Accessibility standards may vary between providers and countries
• We cannot guarantee that all facilities will meet individual expectations

8. Eligibility

Our services are intended for individuals requiring accessibility support, including those who may hold:

• Blue Badge
• PIP (Personal Independence Payment)
• Access Card

We may request proof where appropriate.

9. Fees & Payments

• All service fees (£49 / £95) are for our support service only
• Fees are payable prior to work commencing
• Fees are non-refundable once services have begun, unless otherwise agreed

10. Communication with Third Parties

By using our service, you give permission for Easy Access Escapes to:

• Contact third-party providers on your behalf
• Share relevant information regarding your accessibility needs

11. Complaints

If you are unhappy with our service, please contact us:

Email: [your email]
Phone: [your number]

We will aim to resolve any issues promptly.

12. Changes to Services

We reserve the right to:

• Update or change our services
• Amend these Terms & Conditions at any time

Updated versions will be published on our website.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.